Knowledgebase Article
1. TECH AND ACCESS
Do you have the tools and technology you need to work from home?
- Using a university laptop or your home computer, can you access the tools and resources to do your job from home? If not, talk to your manager and then contact ORIS orhelpdesk@osu.edu.
- VPN
- About Global Protect
- Global Protect for PC or Mac
- Global Protect for iPad
- VPN
- Do you have sufficient internet access?
2. KNOW YOUR TOOLS
Make sure you know how to access your network and necessary systems. We’ve collected information on accessing some key services.
- Work Collaboration, Sharing and Creation
- Communications
- Zoom | ORIS resources
- Microsoft Teams
- Secure Access to Tools
3. COMMUNICATE
Make sure that your team and colleagues know how to contact you.
- Talk to your manager: Make sure your manager and colleagues know what you are working on.
- Use Teams: Create Teams collaboration groups as needed.
4. SECURITY BEST PRACTICES
Continue to employ the security best practices from the office as you work from home. Situations like this are prime phishing opportunities for bad actors. Remain vigilant for security concerns and be sure to report suspicious emails to report-phish@osu.edu.
5. UPDATE YOUR MEETINGS
Look through your calendar and add call-in, Zoom or Teams access to meetings.
6. CONTACT THE HELP DESK
If you have trouble connecting to university systems or services, contact the help desk for support.
- Phone: 614-688-8288
- EMAIL: orhelpdesk@osu.edu
- ONLINE: orhelp.osu.edu