RSS Feed
BuckeyeBox Internet Explorer 9, 10
Posted by Jody Austin on 08 September 2016 09:45 AM

From the Office of the CIO:

As of September 26, 2016, Box will discontinue support for these browsers including any version of compatibility mode that represents IE9 or IE10 in alignment with Microsoft's support cycle for these products. This means that usage of these browsers pose a security risk since these browsers will no longer receive security updates.

 As of January 12, 2016, Microsoft stopped supporting IE browsers 9 and 10 for the Windows operating systems that Box supports - Windows 7, Windows 8 (64-bit only) and Windows 10. Microsoft supports Internet Explorer 11 (IE11) on Windows 7 and Windows 8 and Microsoft Edge on Windows 10.

All IE9 and IE10 users must upgrade to IE11 or an alternative supported browser in order to continue using Box after the end of support date mentioned above. Failure to upgrade will result in an inability to access Box's Web Application with the latest updates.

Why did we decide to EOL Internet Explorer 9 and 10 (IE9 and IE10)?

  • Microsoft has discontinued support for IE9 and IE10 on January 12, 2016 and will no longer release security updates making these browsers vulnerable to attacks. (e.g. IE 9 doesn't support policies such as CSP)
  • Maintaining backwards compatibility with much older technologies hinders our ability to innovate and use the best technologies available today.
  • We are unable to provide a quality preview experience to all our users because IE9 doesn't support new libraries such as PDF.js.
  • We are unable to provide quick and responsive UI to IE 9 users for lack of support with CSS transitions and animations, form validation, and more.

How Box will communicate the change to users and admins?

  • An email was sent to admins and co-admins from our Product team in May
  • There has been a standing notice on the Box Community deprecations page and browser policy
  • One month prior to the EOL date, we will notify Box users on these browsers via a user-dismissable in-app message that their browser will soon be unsupported.
  • Eventually, users who try to access Box on either of these unsupported browsers (including on the associated compatibility modes for these browsers) will be blocked entirely from using Box until they have upgraded to a supported browser.
  • After the EOL date, there will be a permanent banner and possibly a blocking page

Please note: we cannot selectively disable the banner for enterprises and we are unable to provide specific user data of which users are accessing IE9 or IE10. If you need this data, please work with Microsoft or your IT team. During this time, we highly encourage you as admin, or your users (if they are able) to either upgrade or switch to a Box supported browser. You can find all the supported browsers here. If you have any questions about this end of support and why we cannot make exceptions to this deadline due to security and stability concerns, please let me know or visit the Box Community Site for support.


Comments (0)

© 2014, The Ohio State University - Office of Research
208 Bricker Hall | 190 North Oval Mall | Columbus, Ohio 43210
Phone: (614) 292-1582 | Contact
If you have trouble accessing this page and need to request an alternate format, contact