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Knowledgebase : Email
For some individuals, having a shared mailbox set up in a secondary profile affords more control over the inbox. Situations such as mail merges, OOO management, and Rules are examples where this can be useful. PLEASE NOTE: Full access to the mailbox is...
* Open the Control Panel and select LARGE ICONS in the VIEW BY menu. Click USER ACCOUNTS. a. You can also search "Credential Manager" in Windows Search to skip to step 3 * Click the "MANAGE YOUR CREDENTIALS" option at the top left. * Select the WIN...
Use the link below to enter your information. Click "Generate signature" and then follow the instructions to add the signature to your email program. https://brand.osu.edu/email-signature/ [https://brand.osu.edu/email-signature/]
If you have a need to mail merge from a shared mailbox, ensure that you have the following as well: * Permissions to the Shared Mailbox in Question (full access) * Outlook 2013 (PC) or 2016 (Mac), or OWA PROCEDURE: * First, go to: Adding a Secon...
Please refer to this OCIO article to set up your device: https://osuitsm.service-now.com/selfservice/kb_view.do?sysparm_article=kb06202 Outlook Mobile is an approved application that provides a secure, approved method to access university email (Exchang...
Q.  OUTLOOK IS ASKING FOR A PASSWORD, BUT IT IS NOT ACCEPTING WHAT I TYPE IN A. The Office of the CIO supports the email system. When signing into Outlook, type in your full OSU email address - lastname.#@osu.edu . For your password, use the same passwo...
Phishing scams try to steal confidential information by trolling for unsuspecting victims through e-mails and sending them to fake web sites where they are tricked into providing personal information. Here is information from the Office of the CIO on reco...
From - What email address is really being used? To - What email addresses are in the To field? Subject - Does it indicate urgency? How is the spelling? Content - How is the spelling/grammer? Are the greeting and signature too generic? Links - Wher...
The _Report Phishing_ button is displayed on the Outlook (Windows-only) toolbar. Upon receiving a phishing email or spam, simply click "Report Phishing." A message will display to confirm your action. Click OK to report the email. This action will als...
In Office 365 you may have a shared mailbox (for example _orhelpdesk@osu.edu_) or you may be temporarily responsible for another employees mailbox and need to send an email either as them directly, or on behalf of them. If you've been granted sufficien...
In Outlook, you have the flexibility to make Outlook work online or offline with your mail server. How do you know when you're working offline or online in Outlook? There are visual cues, starting with the status bar at the bottom of your Outlook window...
Click the File tab, and then click the Info tab in the menu. Click Automatic Replies (Out of Office). In the Automatic Replies dialog box, select the Send Automatic Replies check box. If you want to specify a set time and date range, select the Only...
Save this configuration utility [https://osuitsm.service-now.com/selfservice/sys_attachment.do?sys_id=297671c94156b400f74cbde899c12402] (OSUOutlookProfileConfig.exe) to your desktop, it will create an icon like the one below. Make sure Outlook is closed...

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