Knowledgebase: General Questions
Removing Temporary Internet Files
Posted by on 01 October 2014 01:22 PM

Clear your web browser's cache, cookies, and history

Notes:
  • Clearing your web browser's cache, cookies, and history may remove some data that you wish to keep. For details, see About cache, cookies, and history below. For an alternate troubleshooting method, see Troubleshooting alternatives.
  • For desktop browsers, to quickly open menus used to clear your cache, cookies, and history, ensure that the browser is open and selected, and press Ctrl-Shift-Delete (Windows) or Command-Shift-Delete (Mac). If this doesn't work, follow the appropriate instructions below.
  • If the instructions below don't exactly match what you see, you may need to update your web browser to the latest version.
  • If you don't see instructions below for your specific version or browser, search your browser's Help menu for "clear cache". If you're unsure what browser version you're using, from the Help menu or your browser's menu, select About [browser name]. In Internet Explorer and Firefox, if you don't see the menu bar, press Alt.

On this page:


About cache, cookies, and history

Clearing your web browser's cache, cookies, and history may remove data such as the following:

  • Saved passwords
  • Address bar predictions
  • Shopping cart contents, etc.

While you should clear your web browser's cache, cookies, and history periodically in order to prevent or resolve performance problems, you may wish to record some of your saved information first. If you are unable to do so, see Troubleshooting alternatives below.

For information about your web browser's cache, cookies, and history, see the following Wikipedia pages:

Troubleshooting alternatives

If you need to clear your cache, cookies, and history for troubleshooting purposes, but aren't yet prepared to lose the content listed above, you may wish to consider using a private browsing window in your preferred browser as a temporary solution. For instructions, see:

Mobile browsers

Android

The steps to clear your cache, cookies, and history may differ depending on the model of your Android device and your preferred browser. However, you should be able to clear your cache and data from your application management settings menu:

  1. Go to Settings and choose Apps or Application Manager.
  2. Swipe to the All tab.
  3. In the list of installed apps, find and tap your web browser. Tap Clear Data and then Clear Cache.
  4. Exit/quit all browser windows and re-open the browser.

Chrome for Android

  1. Tap Chrome menu > Settings.
  2. Tap (Advanced) Privacy.
  3. From the "Time Range" drop-down menu, select All Time.
  4. Check Cookies and Site data and Cached Images and Files.
  5. Tap Clear data.
  6. Exit/quit all browser windows and re-open the browser.

Safari for iOS

  1. Open your Settings app.
  2. Tap Safari.
  3. Tap Clear History and Website Data and confirm.
  4. Exit/quit all browser windows and re-open the browser.

Chrome for iOS

  1. Tap Chrome menu > Settings.
  2. Tap Privacy.
  3. Tap Clear Browsing Data.
  4. Choose the data type you want to clear.
  5. Tap Clear Browsing Data.
  6. Exit/quit all browser windows and re-open the browser.

Desktop browsers

Chrome

  1. From the Menu  button in the upper-right corner of the Chrome window, choose More Tools > Clear browsing data…
  2. Select Menu > Settings > Advanced > Clear browsing data….
  3. Select the period of time you wish to delete cached information using the Clear the following items from drop down menu. From there, you can choose Cached images and files.
  4. Select the Clear browsing data button, and Chrome will clear your cache.

Firefox

1. Click the menu button Fx57Menu and choose Options.

2. Select the Privacy & Security panel.

3. In the Cookies and Site Data section, click Clear Data…

Fx60Cookies&SiteData-ClearCache

4. Remove the check mark in front of Cookies and Site Data.

5. With Cached Web Content check marked, click the Clear button.

6. Close the about:preferences page. Any changes you've made will automatically be saved.

Microsoft Edge

1. Select the Hub icon (three horizontal lines at top bar) and then click the History icon

NOTE: You can also access this menu by holding Ctrl + Shift + Delete. By using this shortcut you may skip down to step 3.

Pic1.PNG

2. Click Clear all history.

3. Select "Cookies and saved website data" and "Cached data and files". After the two are marked click Clear.


Pic2.PNG

Internet Explorer 11

Note:
On January 12, 2016, Microsoft ended support for Internet Explorer versions prior to version 11 . UITS strongly recommends that you upgrade to a new operating system if your current system does not support Internet Explorer 11.
      1. Select Tools > Safety > Delete browsing history....

        If the menu bar is hidden, press Alt to make it visible.

      2. Deselect Preserve Favorites website data, and select:
        • Temporary Internet files or Temporary Internet files and website files
        • Cookies or Cookies and website data
        • History
      3. Click Delete. You will see a confirmation at the bottom of the window when the process is complete.
      4. Exit/quit all browser windows and re-open the browser.

Opera

      1. From the Opera menu, select Settings, then Privacy & Security, and then Clear browsing data....
      2. In the dialog box that opens, from the "Obliterate the following items from:" drop-down menu, select The beginning of time.
      3. Select the following:
        • Browsing history
        • Download history
        • Cookies and other site data
        • Cached images and files
      4. Click Clear browsing data.
      5. Exit/quit all browser windows and re-open the browser.

Safari 8 and later

      1. From the Safari menu, select Clear History... or Clear History and Website Data....
      2. Select the desired time range, and then click Clear History.
      3. Go to Safari > Quit Safari or press Command-Q to exit the browser completely.


Attachments 
 
 firefox clear all history.png (26.96 KB)
 firefox clear recent history.png (45.07 KB)
 firefox history.png (30.18 KB)
 ie settings.png (100.39 KB)
 history.png (30.59 KB)
 clear browsing data....png (37.91 KB)
 the beginning of time.png (37.30 KB)
 ie internet options.png (50.24 KB)
 ie delete browsing history.png (39.40 KB)
 pic1.png (99.64 KB)
 pic2.png (13.55 KB)
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